MILLENNIAL BIZ TRAVELERS CAN GET A UNIQUE LOCAL HOTEL EXPERIENCE WITHOUT SHARING A BATHROOM

by Suzanne Neufang

As GBTA gets underway in Denver, this is talk in the air once again about the progress Airbnb is making on the managed travel front. Just like many other vertical markets, hospitality markets place a premium on targeting and winning Millennial customers, seeking their higher-yielding transaction and the hope of years of brand loyalty.
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SAN FRANCISCO’S HOTEL MOSSER: A CASE STUDY FOR WINNING NEW CORPORATE BOOKINGS

by Robert Ambrozy

San Francisco’s thriving lodging scene can make it challenging for an independent property to attract and maintain a healthy flow of business guests. A property has to stand out with its décor and energy, as well as find its way into the channels used by business travelers old and new to book hotels. The Mosser, an independent hotel located between Union Square and the Moscone Convention Center, successfully tackles this challenge every day.
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GETTING HOTELS TO RESPOND TO RFPs: DON’T THEY WANT YOUR BUSINESS?

by Suzanne Neufang

Carlson Wagonlit’s hotel sourcing group published a study in June projecting the environment for corporate hotel negotiations after the Marriott-Starwood merger becomes a reality. One of the report’s highlights pointed out that Marriott declined to respond to RFPs 18 percent of the time during the 2016 RFP season. That figure is three times as often as Starwood decided not to respond. The prospect of that figure going even higher presents a challenge to travel buyers worldwide, especially those in North America.
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INTEGRATION HOLDS THE KEY TO ENHANCING PAYMENT SCENARIOS IN BUSINESS TRAVEL

A 2015 HRS/GBTA survey found that for a total of 77 percent of travel managers, missing receipts as well as missing or incorrect expense report forms were the largest hurdle on the way towards greater efficiency. Companies are increasingly making headway to decrease these kinds of errors via more innovative receipt capture/transmission, but true progress is most often seen at companies that have the travel program strategy in tune with the rest of the organization’s processes.
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